The Frontline Manager Starter Kit

Turn new team leads into confident, effective managers—without live training or years of trial and error.

Without training, new team leads default to:

Avoiding conflict

Micromanaging or staying hands-off

Struggling with feedback

And when they flail, performance and morale suffer.

Losing credibility with peers and agents

You promoted your best agents. Now what?

The Starter Kit delivers the essentials every new manager must know—no fluff, no theory. Just real skills for the BPO floor.

→ Coach without micromanaging
→ Run 1:1s that drive results
→ Give feedback that sticks
→ Motivate without bribes
→ Handle tough conversations with confidence
→ Support performance without losing people

Give your team leads the training they actually need.

Everything your new managers need. Nothing they don’t.

  • 6 On-demand video modules

  • Printable templates

  • Coaching tracker

  • Role-play video examples

  • End-of-training confidence quiz

  • Training certification

Pricing

Only $497 per manager. Scalable across your team.

Train one manager or your whole floor without pulling ops leaders off-task.

Bulk enrollment available—just ask.

What’s inside

Module 1

Maybe you want to turn a hobby into something more. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

Module 2

Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Maybe you want to turn a hobby into something more.

Module 3

Maybe you want to turn a hobby into something more. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

Great managers aren’t born. They’re built.

 Invest in your team leads—before performance problems cost you more.

The Frontline Manager Starter Kit

$497

✓Over 8 hours of video content

✓ Lifetime access to the course materials

✓ End-of-course quiz and certification