The Frontline Manager Starter Kit

Turn new team leads into confident, effective managers—without live training or years of trial and error.

You promoted your best agents. Now what?

Without training, new team leads default to:

Avoiding conflict

Micromanaging or staying hands-off

Struggling with feedback

Losing credibility with peers and agents

And when they flail, performance and morale suffer.

Give your team leads the training they actually need.

The Frontline Manager Starter Kit delivers the essentials every new manager must know—no fluff, no theory. Just real skills for the BPO floor.

→ Coach without micromanaging
→ Run 1:1s that drive results
→ Give feedback that sticks
→ Motivate without bribes
→ Handle tough conversations with confidence
→ Support performance without losing people

Everything your new managers need. Nothing they don’t.

  • 6 On-demand video modules

  • Printable templates

  • Coaching tracker

  • Role-play video examples

  • End-of-training confidence quiz

  • Training certification

Course Modules

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    1. Handling Underperformance (Without Losing People)

    This module gives new BPO leaders the tools, mindset, and confidence to tackle underperformance head-on—without creating fear or friction. You’ll learn how to identify root causes, hold honest yet respectful conversations, and build targeted improvement plans that drive real change. Most importantly, you’ll learn how to coach for potential, not just correct behavior—so your agents improve, your team gets stronger, and your leadership impact grows.

Great managers aren’t born. They’re built.

 Invest in your team leads—before performance problems cost you more.

The Frontline Manager Starter Kit

$497


✓Over 8 hours of video content

✓ Lifetime access to the course materials

✓ End-of-course quiz and certification

Get Started

Access the Front Line Manager Kit

Train one manager or your whole floor without pulling ops leaders off-task.

Once your payment is received, we’ll send the course link to your email—typically within a few hours, but please allow up to 24 hours.

Bulk enrollment available—just ask.

Talk to Sales →